Scope

This service covers the long-horizon planning that sets direction for a destination: what it will look like in five, ten, or twenty years, and the sequence of decisions required to get there without eroding the assets that make it worth visiting.

It produces a national or regional tourism master plan: a document that sets targets, prioritizes source markets and audiences, sequences infrastructure and product development against demand, and establishes the accountability structure for tracking progress against the plan over its full horizon.

Who It's For

Governments planning a national or regional tourism master plan from scratch
Destinations approaching the end of a multi-year strategy and preparing the next one
DMOs whose current strategy has no measurable targets or accountability structure
Multilateral institutions funding destination development programs

Process

01
Assessment

Current visitor performance, source market mix, infrastructure capacity, and community and environmental carrying capacity against present and projected demand.

02
Priorities

Audience and source market prioritization, target-setting, and the sequencing logic that determines what gets built, marketed, or protected first, and in what order.

03
Plan Development

The master plan document itself, covering targets, market priorities, infrastructure and product sequencing, and the governance structure for tracking progress.

04
Measurement Design

The reporting framework and accountability structure built into the plan from the start, in place before the first review cycle.

05
Activation Support

Phased rollout guidance and handover of the plan to the team responsible for executing it.

What You Receive

FAQ

How long is a typical planning horizon?
Horizons vary by mandate and funding source, commonly four to ten years. The plan's own review cadence is defined inside the document, matched to the client's political and fiscal cycle rather than fixed to a single template.
Does this include the marketing program that follows the strategy?
No. This service produces the strategy and its targets. Execution of the resulting marketing program is a separate engagement, see Engagement Types.
Who owns the plan once it's delivered?
The client. The plan and its accountability framework are handed over in full, including the measurement structure needed to report against it independently.
Does this require an existing DMO to be in place?
No. A destination strategy can be developed ahead of DMO formation to establish targets and sequencing before the institution exists, or alongside an existing DMO's operations.

Related Reading

Led by Woodrow Oldford, Managing Principal of Oldford Global Consulting. Full background →

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Oldford Global works with governments, ministries, and DMOs on the destination strategies that determine what gets built, marketed, and protected, and in what order.

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